Shipping and Delivery

Order & Acceptance

All orders are subject to review and acceptance by Bion. These are the conditions of sale:

1. All prices are subject to change without prior notice.
2. Your order may not be accepted by Bion. For rejected orders by Bion and payment already made by customer, we will refund your payment within 1 week.
3. Availability issues to you after you have placed your order

For those order made and paid, order cancellation is not allowed.
Customer may cancel the order, only if, payment has yet to be paid.

* Price placed on online store might be different from other sellers or stores.
* If there is no response from the customer or no payment made within 3 days from the order date, Bion has the right to cancel the order.

Delivery or Shipment

Once your order has been accepted and you have made your payment, we will arrange for shipment.

We may provide tracking number to you, once the shipment is processed. We utilize various delivery options, including 3rd party logistics providers.

If the item(s) ordered are in-stock, we will deliver or ship them as soon as possible. If the item(s) ordered are out of stock, it will not be shipped until we process the back ordered inventory. This process can range from 7 working days to 21 working days. While your order leave our warehouse within 2 working days, the longer delivery time to you is mainly due to 3rd party logistics and courier companies. We use only reputable and reliable courier companies, with good track record of delivery. Still, some sub-urban or rural addresses may take a slightly longer time of delivery. It is our responsibility to ensure that the product is shipped to you as soon as possible, with the least amount of delay or surprises.

In the event the product is returned by the Customer, the Customer shall be responsible for the cost of returning the goods, including but not limited to shipping cost.